Refund and Returns Policy

Last Updated: [2025]

We at oasissouq.store strive to provide a smooth and convenient shopping experience. Before submitting any return request, please read our Return Policy carefully to ensure you understand how we process returns and refunds.

1. General Return Policy

We only accept returns if the product arrives damaged or significantly different from the description on the website.
The return request must be submitted within days of receiving the order, and clear photos must be provided to demonstrate the problem.
We do not accept returns due to a change of mind or dissatisfaction with the product if it matches the description.

2. Return Acceptance Conditions

To be eligible for a return, the product must:

Be unused and in its original packaging with all accompanying accessories (if any).
Be in its original condition, without damage or any change in its basic features.
Clear evidence (photos or video) must be provided to demonstrate the defect or error in the product.

 

3. Exceptions and Non-Returnable Products

We cannot accept returns for the following products:

Customized or altered products based on customer request.
Personalized products such as underwear or cosmetics for health reasons.
Digital or downloadable products.

 

4. Returns Process

You must contact our customer support team via [info@oasissouq.store] to submit a return request, attaching photos of the damaged or non-conforming product.
We will review your request within days and provide you with return instructions if it is accepted.
Products cannot be returned directly to the supplier or manufacturer; you must follow our instructions only.

 

5. Refunds and Compensation

Once the product is received and inspected, we will notify you of the decision to accept or reject your refund request.
If approved, a refund will be issued to the original method of payment within days , or a store credit will be provided for future purchases.
We are not responsible for any delays in receiving funds due to the actions of your bank or payment provider.

 

6. Shipping and Return Fees

The customer is responsible for the shipping costs for returning the product, unless the reason is our fault (such as sending an incorrect or defective product).
We cannot guarantee a refund of the original shipping costs.

 

7. Policy Changes

  oasissouq.store reserves the right to modify or update the Return Policy at any time without prior notice. Please check this page regularly to ensure you are up to date.

8. Contact Us

If you have any questions regarding our Return Policy, you can contact us via:
📧 info@oasissouq.store
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